Meta Quest users are experiencing a variety of account issues today, including log-outs, missing apps from their libraries or being unable to access to their account entirely.
Update: Meta says the vast majority of accounts have now been restored. Full statement below.
Update #2, March 10: Messages from our readers and reports on social media suggest many users continue to be affected by the issues and are unable to use their Quest or access their account, more than 36 hours since the first reports appeared.
We have contacted Meta again for further clarification on how many users are affected and when the issue will be resolved.
Update #3: When asked for an estimated number for those still affected, Meta declined to provide further detail beyond its March 9 statement.
Original story, published March 9, continues below.
A few hours ago, the Meta Quest Help Twitter account tweeted that it was “investigating reports of account issues” and the team was “working to resolve [the] issue.”
We're currently investigating reports of account issues, including log-outs and missing app libraries. Thanks for your patience while the team is working to resolve this issue.
— Meta Quest Help (@MetaQuestHelp) March 9, 2022
The first reports of issues appeared on Twitter and Reddit around 2am PST March 9. Since then, the Meta Quest Help account has responded to over 40 users on Twitter in response to complaints about the issues. The real number of affected users is likely many more — Meta notes that it has a “high amount” of users reporting issues.
For some users, the issue appears to even make it look like their entire account has disappeared or no longer exists. Some users report being prompted to create a new account when attempting to log in to Quest via Facebook, even when using an account that was previously associated with a headset. Meta is urging users “not to create any new accounts” using the same credentials.
Meta says that affected users do not need to take any action and should be able to access their account again in due course, once the issues are resolved.
Almost twelve hours after issues first started being reported, Meta began telling that users to attempt to log back in and see if the issues persist. As of 2pm Pacific time, some users were able to regain access to their accounts.
Meta is assuring users who are still affected that the issues will be resolved, but is unable to give an estimates on how long it will take.
We reached out to Meta directly for comment and a spokesperson provided the following statement 3pm Pacific time:
This morning we received reports of account issues, including log-outs and missing app libraries. This affected both Facebook-linked accounts and non Facebook-linked Oculus accounts. The vast majority of accounts have now been restored. Anyone still experiencing an issue is encouraged to contact Oculus Support.
Are you experiencing issues with your Quest headset? Let us know in the comments below.